Refund policy

Returns Policy - effective 16/07/2026

Change of Mind Returns

We offer a 14-day return period from the date your order is delivered.

If you’ve changed your mind about your purchase, you’re welcome to return your item for a Non Stop Flow store credit, provided it meets the conditions below.

To be eligible for a return, your item must:

  • Be returned within 14 days of delivery.
  • Be unworn, unwashed and unused.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from makeup, fake tan, deodorant marks, perfume, pet hair or any other signs of wear.
  • Be accompanied by proof of purchase.

To request a return, please email admin@nonstopflow.com.au within 14 days of receiving your order, including your order number and reason for your return.

Returns sent without prior approval may not be accepted.

Exchanges

Need a different size? We’ve got you covered.

We offer free size exchanges on eligible items, subject to stock availability.

Customers are responsible for the cost of returning the original item to us. Once your return has been received, inspected and approved, we’ll ship your replacement item free of charge.

If your requested size is unavailable, we’ll issue you a store credit for the value of your returned item.

Store Credit

Approved change-of-mind returns will be issued as a Non Stop Flow store credit.

Store credit:

  • Is issued for the purchase price of the returned item.
  • Does not include any original shipping charges.
  • Can be used on any product available on our website.
  • Is non-refundable and cannot be redeemed for cash.

Return Shipping

Customers are responsible for the cost of returning items for change-of-mind returns and exchanges.

We recommend using a tracked shipping service, as Non Stop Flow cannot be responsible for returns lost or damaged in transit.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items.
  • Gift cards.
  • Items that have been worn, washed or altered.
  • Items returned without their original tags.
  • Items showing signs of wear, including makeup, fake tan, deodorant marks, perfume or pet hair.
  • Items damaged through misuse or improper care.

Faulty or Incorrect Items

Please inspect your order upon arrival.

If you receive an incorrect item or believe your item is faulty, please contact us as soon as possible at admin@nonstopflow.com.au with your order number and clear photos of the issue.

We’ll assess the issue and, where required under Australian Consumer Law, provide an appropriate remedy, which may include a repair, replacement or refund.

Australian Consumer Law

This Returns Policy applies to change-of-mind returns only and does not limit your rights under the Australian Consumer Law.

If your product has a major fault, is not as described, or fails to meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

Contact Us

If you have any questions about returns or exchanges, please contact us at admin@nonstopflow.com.au.